Who is Cara Langford Watts?
Cara Langford Watts, trading as Langford Watts Coaching and Consultancy, is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection laws.
This Privacy Policy explains how I collect, use, store and protect your personal information when you use my website, services, or otherwise engage with me.
Who Is Responsible for Your Information?
Cara Langford Watts is the Data Controller responsible for your personal information.
What Information I Collect
When booking a Discovery Call or Coaching Session, I may collect:
Mandatory information:
• Full name
• Email address
• Phone number
Optional information:
• Whether you have previously accessed coaching
• Brief information about your interest in coaching
• Whether you are using Access to Work funding
• Brief details about any diagnosis or access needs
I may also collect technical information, cookie data and correspondence records.
Why I Use Your Information
I only collect and use your personal information where I have a valid reason to do so. These reasons include:
• Providing coaching services and managing bookings
• Communicating with you about your sessions and enquiries
• Tailoring support to your needs
• Sending occasional updates where you have given consent
• Processing information about access requirements or health-related information where you have given explicit consent
• Meeting legal obligations, such as keeping financial and tax records
• Improving my services and website
• Protecting against fraud and misuse
How I Collect Information
I collect information when you complete forms, make bookings, communicate with me, provide feedback, respond to surveys or use my website.
Third-Party Providers
I use trusted third-party providers such as Acuity, Zoom, Microsoft 365, Stripe and QuickBooks and Word Press to support appointment scheduling, video conferencing, email communications, payment processing, accounting and website hosting. These providers process personal data on my behalf and are required to maintain appropriate security and confidentiality measures.
International Transfers
Where personal data is transferred outside the UK, I ensure appropriate safeguards are in place in accordance with UK GDPR.
How I Store and Protect Your Information
I use secure systems, password protection, two-factor authentication, restricted access controls, encrypted storage and secure backups.
Retention periods:
• Enquiries: 12 months
• Client records: 7 years after coaching ends
• Financial records: 6 years after the relevant tax year
• Marketing contacts: until consent is withdrawn
Session Recording Policy
Recordings will only be made where both parties have agreed in advance and explicit consent has been given.
Recordings:
• Are made only with prior consent
• Are securely hosted
• Cannot be downloaded where possible
• Are deleted within 90 days unless otherwise agreed
• Must be treated confidentially by clients
Marketing Communications
You may opt out of marketing communications at any time via unsubscribe links or by contacting me directly.
Your Data Protection Rights
You have rights of access, rectification, erasure, restriction, objection and data portability. Requests will be responded to within one month calendar.
Cookies
I use functional and analytics cookies to improve website functionality and user experience. Non-essential cookies will only be used where consent has been provided.
Children and Young People
My services are intended for adults aged 18 and over unless otherwise agreed. I do not knowingly collect personal information from children without appropriate parental consent and lawful authority.
External Links
My website may contain links to external websites. I am not responsible for their privacy practices; please review their privacy policies.
Changes to This Policy
I may update this policy from time to time. Any changes will be posted on my website.
Contact Details
Email: info@langfordwatts.co.uk
Phone: 07502 214782
Complaints
If you are unhappy with how your personal data has been handled, please contact me first.
You may also contact the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113